You may manage a location for a major telecommunications company, or perhaps you own a small telecommunications business. In either case, delivering effective training is crucial to providing excellent service to your customers, whether it's your customer service reps or your field technicians.
Keeping everyone in sync when it comes to best practices is a challenge, as is making sure your employees are educated on the latest technologies and innovations.
Traditional training is not a good fit for telecommunications companies. Techs need to be out in the field - pulling them away for scheduled training sessions is not practical. Sales and service reps need to assist your customers - not attending scheduled training.
A learning management system such as Axis LMS can help considerably in these areas.
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