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User Event Triggers in Axis LMS

Event Triggers are the solution to many of the different scenarios you may encounter as an administrator. When triggered by a user’s actions, a chain reaction will occur somewhere else in the system; this occurs time and time again, and once they’re set up, go to great lengths to automate different user-related processes in your Axis System.

You’ll want to use Event Triggers to solve a huge range of possible scenarios: changing user fields, enrolling users into courses, opening up new sections of a Course - the list really is endless. If you’re just getting started with Event triggers, the best way to think of them is IF->THEN scenarios. If a User does X, then Axis should respond with Y.

Where to find Event Triggers

There are three different types of Event Triggers: Course, Learning Portal, and Shopping Cart.

Course Event Triggers

Course Event Triggers have the most varied amount of user-triggered actions; such as completing, passing, or failing a certain module, or any module. They can also be further refined to act on smaller subsets of users via their Course Active Dates, Organizational Branches, or any user profile field.

    Learning > Online Courses > Manage Courses > Manage > User Event Triggers

Using Course Event Triggers, you are able to hide sections of the course; revealing additional sections only when the user has completed appropriate quizzes. You can also halt a user’s progress, and enroll them into additional training if they are failing those quizzes. When used with Shopping Cart Event Triggers, users can purchase their way into a course group, which then enrolls them into one or more courses. When the user accesses one of those courses, they can be dis-enrolled from the other courses.

Learning Portal Event Trigger

Learning Portal Event Triggers are perhaps the easiest for users to initiate - they need to ‘land’ on a Learning Portal page. You can restrict access to Learning portal pages through page groups to prevent these triggers from firing; you can also add secondary requirements such as being in a certain Usergroup or Organizational Branch.

    System > Site Design > Learning Portal Website Designer > [Edit Page] > Add Widget > Portal Triggers

You can use Learning Portal Event triggers to accomplish tasks such as enrolling users into Courses, Adding or Removing from Usergroups, and changing the dates they’re able to continue accessing the Axis system. When used with Shopping Cart Event Triggers, you’re able to act upon data that was set when the user purchased.

For example, if a user purchased their way into a Usergroup, the Learning Portal Event Triggers can then enroll them into Courses based on that Usergroup.

Shopping Cart

Shopping Cart Event Triggers are an outlier, as they do not use the same label because of how they are triggered. Shopping Cart Event Triggers are set up as part of an "Other Product”, and there is only one way they can be triggered: a user purchases that product. The reason the "Other Product” doesn’t use the "Event Trigger” label is because the label wouldn’t mean anything to the purchaser, and because the "Other Product” can be physical products; such as books.

    E-Commerce > Shopping Cart > Manage Other Products > Create > Product Triggers

One example of how you might use a Shopping Cart Event Trigger is to offer your users to opportunity to extend their time in a course. Their initial enrollment may have come with 60 days of the course; but using the Shopping Cart Event triggers, users could buy additional segments of time. 

Used by themselves, you can create to extend a users access dates in your system; or a course - setting the system expiration date is especially useful for automatically de-activating users.

Trigger Chains

Event Triggers allow administrators an incredible amount of customizability, and automative capabilities. However, these long chains of events can be intimidating to some administrators, especially if they’ve never made one before. 

When you’re creating long chains of Event Triggers, always remember that only one event is firing at a time. So once you have your end goal in mind, just take one step back each time and test it out - then another, and another. How does a user trigger this event? 

Below are a few samples of how event triggers can be used. 
    Goal: Sell multiple courses at once
If you’re selling multiple courses as part of a package, you’re going to need to use either the Shopping Cart, the Learning Portal Triggers, or both. 

Using the one-step approach, we need to enroll certain users into Course A, and Course B at once. Because the users are not logging directly into the courses, we can add an event trigger onto the Learning Portal where they log in. But we don’t want these triggers affecting every user - only those who have purchased the package. So we’ll take another step back and mark users who are purchased the course package 

The easiest way to mark certain users is with a Usergroup. The Other Products Event Trigger is able to add users to a user group. So to sell multiple courses in one transaction, we’ll set up two triggers: 

    Other Product: Add into Usergroup "Course Package” 
    Learning Portal Trigger: Enroll users from Usergroup "Course Package” into Course A, and Course B

Tracking Variables

Inside Axis, your users have ‘hidden’ fields that you are able to set and manipulate strictly through Event Triggers. There are two types of these fields: Course Tracking Variables, and Master Tracking Variables. Course Tracking Variables are unique to a Course, while Master Tracking variables follow a user all throughout Axis. 

By using these variables efficiently, you have the ability to use fluctuating variables to create a more dynamic course. Inside Axis LMS, it can be manually set by going to a user's Dashboard, and selecting the Manage Trigger Data icon. 

Course and Master Tracking variables are the only fields that are able to be incremented, rather than being set. This unique attribute allows you to create scenarios that would otherwise be impossible.

For example, acting upon any module failure is easily accomplished with just Course Event Triggers. But you may want to set a ‘tolerance’ of five failures. 

If one of my users can’t pass a module after 5 tries, enroll them into a refresher course 

This simple scenario can be accomplished by creating 2 event Triggers: 
  1. Description: "Tick up ‘failed_submissions’ Course Variable”
    When: Any User
    Fails: A Graded Quiz
    and: User Course Tracking Variable ‘failed_submissions’ is less than ‘5’
    then: Set User Course Tracking Variable ‘failed_submissions’ = ‘+1’
  2. Description: "Enroll ‘failed_submissions’ (5) into easier course”
    When: Any User
    Fails: A Graded Quiz
    and: User Course Tracking Variable ‘failed_submissions’ equals ‘5’
    then: Enroll user into "Easier Course”
    and: Disenroll user from "This Course”
    and: set User Course Tracking Variable ‘failed_submissions’ = ‘0'

Another scenario you may want to consider is giving your clients a discount after so many successful course completions. Without Tracking Variables, you could give a discount after completing a specific course; but with Tracking Variables, you expect additional effort put forth from your user for the added initiative. 

First you’re going to name a custom field - we’ll use custom 10 and call it "Repeat Customers”

Now we’ll create a Discount - "Discount all products by 25% Repeat Customers is ’True’” 

With these items in place, we’ll set up the event triggers. For the event triggers, we want to tick up a Master Tracking Variable every time the user passes a course. If the user has passed 3 courses, we want to set their "Repeat Customers” to "True" so they can take advantage of the discount. 

So head into a course, then open up the Event Triggers area - create these two triggers: 
  1. Description: "Tick up repeat_customer variable”
    When: Any User
    Has: Completed and Passed this Course
    And: Users "Repeat Customer” does not equal "True”
    Then Set: User Master Tracking Variable "repeat_customer” = +1
  2. Description: "Give repeat_customer discount”
    When: Any User
    Has: Logged into this Course
    And: User Master Tracking Variable "repeat_customer” is greater than 2
    Then Set: "Repeat Customer” = True

With these two triggers set up, you’ll want to import them into other courses. Now when a user completes 3 courses, they will have a permanent 25% discount on all their purchases. If your system is already using most or all of your custom fields, you can substitute the Custom 10 with a Usergroup.
The features discussed in this article may or may not be available on your LMS system.
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