Atrixware
Free Demo
1.866.696.8709

Internal Messaging in Axis LMS

Email is a great way for reaching out to entities outside your LMS, but once your users are logged into the system, you want to keep them there - not send them back to their email client. The most effective way to communicate with users already in the system is by sending internal Messages. Messages are exclusively accessible to just you and your Active users; and unlike traditional email services, there is no risk of Messages being flagged, or marked as undeliverable in any way.


Emails versus Messages

Many of the LMS’s functions which are capable of sending emails, are also able to send messages to your users; so it falls to the admin to decide when it is best to contact a user through an email, and when it is best to send them an internal message. A good rule of thumb is that emails should be used to get users in the system, and messages should be used to give those users additional details.
    Alert Contact Why
    Welcome to Course Message User is already in Axis
    Course Completion Badges User is already in Axis
    System Expiration Email User is not logged into system

Who’s Online?



Messaging is commonly used as a means of communication between users, or as an artificial helpdesk; allowing users to contact the administrator. One of the advantages of messaging is that you’re able to restrict this to one of three different levels:
    User-to-User - This is the default setting of all Axis Systems, and allows users to send messages to both the Admin, and any users they share a course or usergroup with.
    User-to-Admin - This option prevents users from sending messages to each other, but preserves User/Admin messaging capabilities.
    No Messaging - This option prevents users from sending any messages; the Admin and the system are still able to send users messages.
Some administrators may also choose to receive a notification email when they (the administrator) receives a message. This setting, as well as changing who your users may message can be changed by submitting a support ticket.

Integrating Messaging

To give your users access to messages, you will want to verify that it is included in either your menu or displayed on your portal as a widget.



To check the menu, go to the System tab then choose Site Design. Open the Learning Portal Website then Edit Learning Portal Settings. Scroll down to the Menu Builder section, and expand it. This area is built of Top Level Menus, and Menu Items. Menu Items are unique to each Top Level Menu.



Click on each of the Top Level Menus, then scroll through their Menu Items - keep an eye out for My Messages. If you don't see it, you can add it by clicking on the green + below the Menu Items, and filling out the short form you are prompted with. If you want to remove the Messages, highlight it in the Menu Items list, then click on the red X.



You can also choose to add messages via the Messages Widget. To add the widget, go to the Learning Portal Listing, then edit a page. Click on the Add Widget button near the top right of the page then expand the Messages. Click on the Add Messages Listing to add the widget to the page. Once the widget is on the page, you can adjust its size and choose whether or not to give it a border.
The features discussed in this article may or may not be available on your LMS system.
Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Integrating External Forms into Axis LMS using Zapier
Viewed 951 times since Wed, Apr 4, 2018
Course Cheatsheet - Prevent Certificate from Appearing until user Purchases
Viewed 3673 times since Thu, Mar 28, 2013
Axis LMS Website Designer
Viewed 4434 times since Fri, May 10, 2013
Staying Connected with Axis UserConnect
Viewed 1352 times since Thu, Oct 27, 2016
Building a Resource Library in your LMS
Viewed 2000 times since Thu, Oct 15, 2015
User Event Triggers in Axis LMS
Viewed 1670 times since Mon, Sep 19, 2016
Integrate Axis LMS with Your CRM via Zapier
Viewed 6782 times since Tue, Mar 20, 2018
Axis LMS - Using Notebooks
Viewed 2002 times since Wed, Apr 24, 2013
Integrating Google Calendars into Axis LMS
Viewed 1994 times since Mon, Mar 21, 2016
Branding your Axis LMS Courses
Viewed 2005 times since Mon, Nov 21, 2016