{"id":2022,"date":"2018-01-04T10:59:52","date_gmt":"2018-01-04T15:59:52","guid":{"rendered":"http:\/\/www.atrixware.com\/blog\/wp\/?p=2022"},"modified":"2022-03-30T13:41:31","modified_gmt":"2022-03-30T13:41:31","slug":"axis-lms-user-handbook","status":"publish","type":"post","link":"https:\/\/www.atrixware.com\/blog\/wp\/axis-lms-user-handbook\/","title":{"rendered":"Getting Users Signed On in Axis LMS"},"content":{"rendered":"<style type=\"text\/css\"><!--\np.p1 {margin: 0.0px 0.0px 4.0px 0.0px; font: 18.0px 'Hoefler Text'; color: #008cb4; -webkit-text-stroke: #008cb4} span.s1 {font-kerning: none}\n--><\/style>\n<style type=\"text\/css\"><!--\np.p1 {margin: 0.0px 0.0px 9.0px 0.0px; text-align: justify; font: 11.0px 'Hoefler Text'; color: #000000; -webkit-text-stroke: #000000} span.s1 {font-kerning: none}\n--><\/style>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1889\" alt=\"course-builder Axis LMS\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/signing_on.png\" width=\"900\" height=\"300\"><\/p>\n<p style=\"text-align: center;\"><strong>Help Your Users, by knowing how to Troubleshoot<br \/>\n<\/strong><\/p>\n<p><!--more--><\/p>\n<p>As an Axis LMS Administrator, you\u2019re responsible for a wide array of different tasks. While some of these can be partitioned off to your sub-administrators, or similar entities; it\u2019s almost inevitable that your customers or users eventually come to you with a question about Axis LMS.<\/p>\n<p>The Troubleshooting series will attempt to cover the most commonly asked questions and scenarios so that, as the admin, you\u2019re able to solve and help your users in a hurry; or be able to identify a problem that may warrant putting in a ticket.<\/p>\n<p>As a example scenario, assume that your customer claims to have made a purchase, but isn\u2019t able to log in. They provide you with the email address they signed up with, and the Course they claim to have purchased.<\/p>\n<p style=\"text-align: left;\">From the administrator perspective, head over to the Users tab, and do a search for the user\u2019s email. If nothing is coming up, expand the filter to include \u201cAll Users\u201d, rather that just \u201cActive Users\u201d.<\/p>\n<div style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS User Search\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_user_search.png\" width=\"616\" height=\"269\"><\/div>\n<p>Once you\u2019ve identified the user, select them from the Manage Users screen, to pull up that User\u2019s Dashboard.<\/p>\n<p>Since this user was de-activated, there\u2019s no Courses to check for, and most likely means that the user never completed their purchase &#8211; a precaution from Axis LMS to make sure that your users aren\u2019t getting something they haven\u2019t yet paid for.<\/p>\n<div style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS Inactive User\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_inactive_user.png\" width=\"610\" height=\"210\"><\/div>\n<p>But pretend the user was active &#8211; in this case, you\u2019ll want to check out this user\u2019s purchases. To do this, you\u2019d scroll to the bottom of their Dashboard, and select the \u201cOrder History\u201d tile to make sure that the user has indeed completed a purchase.<\/p>\n<div style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS User Cart Orders\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_user_cart_orders.png\" width=\"433\" height=\"107\">&nbsp;&nbsp; <img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS Reports Orders\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_reports_orders.png\" width=\"390\" height=\"148\"><\/div>\n<p>If the purchase was successful, now you should check the user\u2019s Courses by backing out and selecting the \u201cManage Courses\u201d tile. More likely than not, the Course will be listed; to double check the user is able to access it, click the \u201cEdit Dates\u201d tile to check when this user should be able to open the Course.<\/p>\n<div style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS User Courses\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_user_courses.png\" width=\"604\" height=\"86\"><\/div>\n<p>The user is enrolled, and the dates all align. The next thing to test is if the user can log in at all. You can simulate logging in as a user by selecting the key icon in the top right. This will bring you in as that user. What you\u2019re looking for in this case is for a drop-down asking you to change the password.<\/p>\n<p>A password prompt is a clear indicator that this user has never logged into the system, as they are still using a Temporary Password (which demands to be changed after logging in).<\/p>\n<div style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS Password Change\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_password_change.png\" width=\"487\" height=\"223\"><\/div>\n<p>At this point, there are two responses you, as the admin, can make &#8211; you can direct the user to the User Login page, where the user can recover their password, or you can reset and re-invite the user to the system; sending them another email.<\/p>\n<div style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS Password Recovery\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_password_recovery.png\" width=\"369\" height=\"302\">          <img loading=\"lazy\" decoding=\"async\" style=\"border-width: 2px; border-style: solid; border-color: #dcdcdc;\" alt=\"Axis LMS Password Reset\" src=\"http:\/\/www.atrixware.com\/blog\/wp\/wp-content\/uploads\/2018\/01\/105_password_reset.png\" width=\"355\" height=\"302\"><\/div>\n<p>Read more about locating and acting on your Axis LMS users in <a href=\"http:\/\/www.atrixware.com\/kb\/article\/admin-handbook-users-117.html\">this article<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Help Your Users, by knowing how to Troubleshoot<\/p>\n","protected":false},"author":1,"featured_media":5523,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-2022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lms"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/posts\/2022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/comments?post=2022"}],"version-history":[{"count":1,"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/posts\/2022\/revisions"}],"predecessor-version":[{"id":5633,"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/posts\/2022\/revisions\/5633"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/media\/5523"}],"wp:attachment":[{"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/media?parent=2022"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/categories?post=2022"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.atrixware.com\/blog\/wp\/wp-json\/wp\/v2\/tags?post=2022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}