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Frequently Asked Questions

Below you can find answers to the most common questions that you might have when evaluation the Axis LMS.
How long does it take to set up our LMS?
Once you have purchased your system, it usually takes 1 to 3 business days to set up.


How long are the contracts?
Contracts for Axis LMS are available (depending on the plan) for as short as 1 month, but are typically from 1 to 3 years.


What forms of payment do you accept?
We accept payment via Visa and Mastercard for both monthly and annual billing. For annual billing, we also also accept payment by check or bank transfer.


Can I scale and expand our LMS at any time?
Expanding your system is usually seamless and in most cases results in less than 1 hour of downtime (and sometimes, no downtime at all).


Are system patches and upgrades included?
All systems are automatically patched, updated and upgraded with all the latest features, at no additional cost.


What web browsers will Axis LMS work with?
Internet Explorer 11, Microsoft Edge, Firefox, Safari and Chrome are supported (Chrome Browser Recommended). Mobile devices (like iPad, iPhone, and Android devices and tablets) are compatible as well. Some older versions of Internet Explorer work but are not fully supported across all features.


What type of support is available?
Each Axis hosted/Saas plan includes unlimited online training, phone support, and online tech support as well as our extensive Help library. Your questions will usually be answered in one hour or less, but never more than one business day. Click here to read about what's covered by tech support.


How safe is my data?
All Axis hosted (SAAS) systems are hosted at a leading data center which offers state-of-the-art hosting facilities, which are monitored via 24-hour surveillance. Your system will be on a server that is backed up daily. Network and system monitoring are performed continuously, and staff is on-site and ready to troubleshoot and fix any network, hardware, or software issue within minutes of it occuring.


Got terms of service and privacy policies?
Here are our Terms of Service and our Privacy Policy.





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