Browser trouble? We can help.

If you’re not seeing what you expect in one of our online systems, these quick fixes should get you back on track.
 

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1. Empty your browser’s cache

Clearing your browser’s cache can force recently changed web pages to show up properly. Each browser handles caching differently, so be sure to follow the correct steps for your particular browser. Note: If your browser version is not listed here, Google has more comprehensive instructions covering older versions of these browsers.

Internet Explorer | Firefox | Chrome | Safari
  1. In your browser's menu bar go to Tools → Internet Options → General → Browsing History → Delete...
  2. From this window delete the Temporary Internet Files.
  3. Close this window, then select OK before exiting the browser.
  1. In your browser's menu bar, go to Tools → Clear Recent History...
  2. Under "Time Range to Clear" select "Everything."
  3. Expand the "Details" section and check "Cache."
  4. Click the "Clear Now" button.
  1. In your browser's toolbar go to Tools → Options → Under the Hood...
  2. Click the button labeled "Clear browsing data."
  3. Select the checkboxes for the types of information that you want to remove.
  4. Click "Clear browsing data."
  1. In the Mac OS X menu bar, go to Safari → Empty Cache.
  2. That's it (there is no step 2)

2. Remove stale cookies

A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. If you are having problems with one of our sites, deleting your cookies will reset your preferences to their default values. Note: On Firefox, Chrome, and Safari, it is possible to search for and delete only your Atrixware system cookies. On Internet Explorer you will have to delete all cookies.

Internet Explorer | Firefox | Chrome | Safari
  1. In your browser's menu bar, click on "Tools."
  2. Click "Internet Options..."
  3. Under "Temporary Internet Files" on the General Tab, click "Delete Cookies."
  4. Click "Ok" on the dialog box that says, "Delete all cookies in the Temporary Internet Files Folder?"
  5. Click "OK" to exit.
  1. In your browser's menu bar, click on "Tools."
  2. Click "Options..."
  3. Click on the "Privacy" tab.
  4. Click on "Show Cookies..."
  5. Depending on the products you use, look for cookies ending in quiz-maker.net, atrixware-online.com, weblearningcenter.net, or weblearningsite.com.
  6. Select them and click "Remove Cookie."
  7. Click "Close" to exit.
  1. In your browser's toolbar go to Tools → Options → Under the Hood.
  2. Content settings in the "Privacy" section.
  3. On the "Cookies" tab, click Show cookies and other site data.
  4. Click Close for the Cookies and Other Data dialog when you're done.
  1. In the Mac OS X menu bar, select "Safari."
  2. Click "Preferences..."
  3. On the "Security" tab, click "Show Cookies."
  4. Click on "Show Cookies..."
  5. Depending on the products you use, look for cookies ending in quiz-maker.net, atrixware-online.com, weblearningcenter.net, or weblearningsite.com.
  6. Select them and click "Remove."
  7. Click "Done."
  8. Close the Preferences box.

3. Try another browser

Extensions & other software or plugins may occasionally corrupt your browser, leading to unexpected behavior. Before making changes to your primary browser, try accessing the internet with another browser like Chrome or Firefox.

4. Check your anti-virus & firewall settings

Still having issues no matter which browser you're using? Try disabling your anti-virus software — corrupt or partially-uninstalled software can break your access to the internet. Also try disabling your firewall temporarily to see if that helps. If you continue experiencing issues even with anti-virus and firewall disabled, check your connection to the network.

5. On a Wi-Fi Network? Make sure you're connected

Wireless hotspots are convenient, but they're not always reliable. If you're using wi-fi but having connection issues, start by verifying your connection to the base station. Are you connected to the base station you expect or did your computer pick up someone else's signal? Did you enter the correct password? If you're on the correct base station and the password checks out, try looking into your signal strength. If it's relatively weak, try moving closer to the hotspot and try accessing the web again. Good signal but still having issues? It may be time to restart the base station and try again in a few minutes.

6. Restart your modem and your router

When everything else doesn't fix it, it's time to check the hardware that connects you to the internet in the first place. If you can access the modem and the router, you'll need to disconnect them from their power source (the power button often just puts them in standby). After you have powered down both the modem and router, wait 20 seconds, and then plug the modem back in, followed by the router. Allow a few minutes for both devices to boot up and connect by watching the activity lights, then try connecting to the internet again on your computer.